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Insights | Client Case Studies

Our team of experienced consultants has helped many organizations in various industries to improve upon different aspects of their customer interaction activities.

Here is a collection of sample success stories to illustrate Sagatori’s capabilities.


  Date Summary
  7th December 2006 CLP Power
CLP wanted to focus on both demand management and resource management simultaneously to deliver higher levels of service to customers. CLP also embarked upon a major CRM implementation & required contact centre input...
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  21st November 2006 United Overseas Bank
UOB provides a wide range of financial services through a global network of branches/offices and subsidiaries/associates: personal financial services, private banking, trust services, commercial and corporate banking..
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  21st November 2006 NSW Businesslink
With the reintroduction of previously outsourced IT services, and the expansion of shared services offerings, NSW Businesslink needed to plan, design and build a new contact centre to support these initiatives.
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  1st May 2006 Victoria Police
Victoria Police reviewed its Information Technology (IT) service delivery model and decided to establish a new service centre that enabled greater accountability for service delivery, provided a single point of contact....
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  15th October 2005 Sensis
Sensis needed to establish a national contact centre network to support its core business for Yellow Pages and White Pages, reduce operating costs and increase revenue from telephone based sales.
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