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How may I call you? An astute view into the rapidly proliferating communication channels and services, and the number of methods by which we communicate with one another today. This paper also explores the evolution of “presence” based technology. Read More
Motivating Agents An insightful look into 'why' motivating call centre agents is so critical to the success of your call centre. Read More

“We provide not only insights for the entire customer interaction industry, we are helping to shape the industry.”

At Sagatori we are serious about our role as a thought-leader, and are constantly researching and developing new ideas and techniques to assist our clients as they strive to offer superior levels of customer service.

We believe that a tangible way to demonstrate the value of our thought-leadership is in making available articles and whitepapers our industry leaders have published.

We welcome your feedback on any of these publications, or on any topics you may like to see covered in the future.